Calling Cards Frequently Asked Questions
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Questions about Getting Started
Questions about Plans and Fees
Questions about Rates
Questions about Fraud Protection
Questions for Once I Purchase Enjoy Prepaid
Questions about Getting Started
What are Enjoy Prepaid international calling card plans?
Enjoy Prepaid international calling card plans are a low-cost alternative to your current long distance service. It is a great way to connect with your family and friends, both domestically and internationally. Enjoy Prepaid international calling card plans offer the lowest rates and best connection quality for your calls to and from anywhere in the world. An innovative way to avoid the hassles of phone cards but still enjoy the great rates, Enjoy Prepaid is a convenient prepaid long distance service that works from your home, office, college dorm-room, cellular phone, and even from abroad. Sign up with one of our Enjoy Prepaid international calling card plans and you can start saving money on your long distance phone calls.
Why should I use Enjoy Prepaid calling card plans?
If you make long distance phone calls, either domestic or international, Enjoy Prepaid is the economical solution for your calling needs. It is a high-quality voice service that works from any phone and offers the lowest rates in the industry. Tired of overpaying for long distance? Having to re-purchase phone cards time and time again? Frustrated with getting cut-off mid-conversation because your phone card ran out of money? Now, Enjoy Prepaid calling card plans provide the same savings as traditional calling cards, but offer a convenient and continuous service that eliminates the hassles of traditional calling cards.
How do Enjoy Prepaid calling card plans work?
To place calls through Enjoy Prepaid:
1. Dial one of our access numbers
2. If calling from a registered phone number then proceed to Step 3. If you are calling from an unregistered phone number, then enter your assigned PIN.
3. Domestic calls: Enter 1+ destination number International calls: Enter 011 + country code + city code + destination number
Do I need to enter a PIN to make my phone calls?
No. When you sign up with Enjoy Prepaid you can register up to 6 phone numbers from which you use this service (home, cell phone, child’s dorm-room, etc). When making calls from these registered numbers, dial your access number and then dial your destination number, no PIN is necessary. However, a PIN will be supplied to you so that if you are making calls from a non-registered phone number, you can still receive Enjoy Prepaid’s great low rates.
Do I need to notify/cancel my current phone company to use Enjoy Prepaid international calling card plans?
No. Because you access Enjoy Prepaid via a toll free access number, you do not need to notify your phone company of your choice to use Enjoy Prepaid, nor do you have to cancel your current long distance carrier. Enjoy Prepaid is a separate service from your current phone plan.
Why is a prepaid calling card plan better than regular long distance service?
Prepaid long distance is advantageous for many reasons. By prepaying for your long distance you know exactly how much money you are spending at all times. There are no surprise charges or excessive phone bills come month-end. Most significantly, however, is that post-pay long distance providers spend up to 1/3 of your phone bill for collections and bad-debt retrieval. With prepaid calling card plan, this money goes directly towards lowering rates for your phone calls.
Questions about Plans and Fees
What is the best calling card plan for me?
Enjoy Prepaid offers a variety of international calling card plans created to fit every person’s needs. Please review the details of these plans.
What is a "Monthly Fee"?
Most long distance providers charge a monthly fee for providing you with the services that they offer. This is typically a $4.00 - $10.00 charge per month. Also, other long distance providers charge an additional fee for calling to international locations. Enjoy Prepaid’s Emerald Plan offers you all the great services of other long distance providers, with lower rates and NO monthly fees.
What does "No Connection Fee" mean?
If you frequently make international phone calls you have most likely paid a connection fee. Long distance providers, as well as some phone cards, will charge a connection charge that ranges from $0.50 - $3.00. With connection fees, every international call costs you an initial fee to connect to a foreign destination. Enjoy Prepaid does NOT charge any connection fees.
What does "Minute Rounding" mean?
Minute rounding is the span of time to which your call length will be rounded. For example, if a calling card plan has 3-minute rounding and you talk on the phone for 1-minute, you will be charged for 3-minutes of talk time. Enjoy Prepaid offers four plans with different rounding options. Please review the details of these plans.
Questions about Rates
What are the rates calling back to the U.S. from a foreign country? Calling to another country besides the U.S.?
The rates calling back to the U.S. differ depending on what country you are calling from. Check out the rates for calling from your desired country to the United States and select other countries by using Enjoy Prepaid’s Search Box located on the homepage of the website.
Questions about Fraud Protection
Why does a customer service representative need to contact me before I can start using my Enjoy Prepaid international calling card plan?
At Enjoy Prepaid, confirming your order is our way of ensuring consumer protection against credit card fraud. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security.
Does verification occur each time I recharge my account?
No. A customer service representative will not call you every time your account is recharged. However, Enjoy Prepaid will send you an email informing you that your account has been recharged so that you can easily keep track of your Enjoy Prepaid account.
Questions for Once I Purchase Enjoy Prepaid
Can a family member or friend abroad call me using my account?
Yes. In order for a friend or family member to call you using your account you must give them your PIN. The person calling from abroad then dials the global access number that corresponds to the country they are calling from, enters your PIN, and then dials your phone number as though they were calling from the U.S. (e.g. 1 + (area code) + (phone number)).
Can I see my account balance on the web?
Yes. You can always view your account balance at My Account - Account Activity. This displays all the recharges, credits and your current balance for your Enjoy Prepaid account.
What is the Automatic Recharge option?
The Automatic Recharge option allows YOU to determine the specified amount that your credit card is recharged when your account balance drops below your recharge level. By opting to use the Automatic Recharge feature, you no longer have to worry about getting disconnected mid-conversation with a friend or family member. Your Enjoy Prepaid account automatically recharges when your balance gets low and you can continue talking undisturbed.
With the automatic recharge option, when is my account balance recharged?
Your account is recharged whenever your balance gets below your recharge level.
Can I use Enjoy Prepaid calling card plan’s international services from a cellular phone?
Yes. You can use Enjoy Prepaid calling card plans to call internationally from any cellular phone. Regular airtime charges will apply as per your contract with your cellular provider.
Can I use Enjoy Prepaid international calling card plans from a payphone?
Yes. However, in certain instances a 99¢ FCC regulation fee may be assessed and automatically deducted from your account.
Can I use Enjoy Prepaid international calling card plans to place calls from other countries?
Yes. Enjoy Prepaid offers great rates from abroad to the United States and select other countries.
What is the Enjoy Prepaid Emergency Call Back Service?
At Enjoy Prepaid, we know how important it is for you to stay in touch with loved ones abroad. Unfortunately, not all foreign countries offer phone services that are convenient and affordable for calling home. That is why Enjoy Prepaid offers our complimentary Call Back Service with all of our Enjoy Prepaid calling card plans. This service allows a friend or family member to use your Enjoy Prepaid account to call you from abroad.
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